SAU Status
Identified - Redundant internet connections to Jackson, Kalamazoo, Lansing, and Battle Creek site are degraded due to equipment damaged by the power outage. This should not impact phone or video cohort connections, but may impact speed for internet access.
Sep 25, 11:34 EDT
Investigating - Information Services staff is investigating system issues related to Saturday's 8 hour power outage. More information will be posted here.
Sep 25, 09:23 EDT
Access Databases / SQL Server   ? Operational
Arbor.edu (WPEngine.com)   ? Operational
Blackboard (SAU Online)   ? Operational
Box Operational
Box Uploads   Operational
Box Sync   Operational
Box Website   Operational
Box Content Preview   Operational
Box Mobile   Operational
Box Search   Operational
CARS / MySAU Portal Operational
MySAU Portal   Operational
CARS / Jenzabar CX   ? Operational
Email & Calendar (Office 365)   ? Operational
File Server (Main Campus)   ? Operational
HipChat Operational
HipChat Chat services / XMPP   Operational
HipChat Client connectivity   Operational
HipChat Send message   Operational
HipChat Login   Operational
HipChat Receive message   Operational
Library Journals   ? Operational
PebblePad   Operational
Salesforce NA37   ? Operational
Sites.Arbor (WPEngine)   ? Operational
Zoom Meetings   Operational
Voice Phone System   Operational
Workspace   ? Operational
Spring Arbor Campus Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity   ? Operational
Printing   Operational
120 Ogle Street Network   Operational
Advancement Building Network   Operational
Apartment A Network   Operational
Apartment B Network   Operational
Apartment C Network   Operational
Apartment D Network   Operational
Apartment E Network   Operational
Apartment F Network   Operational
Apartment G Network   Operational
Apartment H Network   Operational
Art Building Network   Operational
CCS House Network   Operational
Dietzman Hall Network   Operational
Fieldhouse Network   Operational
HR House Network   Operational
K House's Networks   Operational
Marketing & Communication House Network   Operational
Outdoor Wireless   Operational
Poling Center Network   Operational
Prop Shop Network   Operational
ROTC House Network   Operational
Sayre-DeCan Hall (SDH) Network   Operational
Smith Music Center (SMC)   Operational
Soccer Complex Network   Operational
Student Center Network   Operational
Tennis Complex Network   Operational
Vallor House Network   Operational
Village D Network   Operational
Village E Network   Operational
Village G Network   Operational
Welcome Center Network   Operational
Whiteman-Gibbs Science Center (WG) Network   Operational
White Library Network   Operational
Gainey Hall Network   Operational
90 days ago
100.0 % uptime
Today
Andrews Hall Network   Operational
90 days ago
100.0 % uptime
Today
Village A Network   Operational
90 days ago
100.0 % uptime
Today
Village B Network   Operational
90 days ago
100.0 % uptime
Today
Village C Network   Operational
90 days ago
100.0 % uptime
Today
Village F Network   Operational
90 days ago
100.0 % uptime
Today
Battle Creek Site ? Operational
Internet Connectivity   Operational
Printing   Operational
Flint Site ? Operational
Internet Connectivity   Operational
Printing   Operational
Gaylord Site ? Operational
Internet Connectivity   ? Operational
Printing   Operational
Grand Rapids Site ? Operational
Internet Connectivity   ? Operational
Printing   Operational
Jackson Site ? Operational
Printing   Operational
Internet Connectivity   ? Operational
Kalamazoo Site ? Operational
Printing   Operational
Internet Connectivity   ? Operational
Lansing Site ? Operational
Internet Connectivity   ? Operational
Printing   Operational
Petoskey Site ? Operational
Internet Connectivity   ? Operational
Printing   Operational
Southfield Site ? Operational
Internet Connectivity   Operational
Printing   Operational
Toledo Site ? Operational
Internet Connectivity   ? Operational
Printing   Operational
Traverse City Site ? Operational
Internet Connectivity   ? Operational
Printing   Operational
Village F Network   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2017

No incidents reported today.

Sep 24, 2017

No incidents reported.

Sep 23, 2017
Resolved - MySAU is now reachable on and off campus, and network connectivity is restored across campus.
Sep 23, 12:24 EDT
Update - WiFi and internet connectivity is restored for most of campus, we are working to triage and restore any remaining areas that are offline. The MySAU portal is not yet available, but blackboard is now available at sauonline.arbor.edu. If you are having trouble connecting to the WiFi please reboot your device before submitting a ticket at mysupport.arbor.edu.
Sep 23, 11:49 EDT
Update - Power has been restored to main campus. Information Services staff is currently restartIng over 90 servers.
Sep 23, 11:17 EDT
Identified - SAU Main Campus is experiencing a major power outage. All systems are unavailable
Sep 23, 06:07 EDT
Resolved - This incident has been resolved.
Sep 23, 06:06 EDT
Monitoring - The server has returned to operation and will be monitored to ensure that the hardware is working as expected.
Sep 22, 09:01 EDT
Identified - The file server (called NFS) on main campus is currently experiencing hardware failure. Information Services staff are working with the vendor.
Sep 22, 08:40 EDT
Sep 22, 2017
Resolved - Gainey Wifi is back online.
Sep 22, 09:03 EDT
Monitoring - Gainey Hall WiFi will go offline completely from 12:20 PM to 12:45 PM for software upgrades. This should resolve the connectivity issues that some students are experiencing.
Sep 21, 12:23 EDT
Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017
Resolved - Patching is completed.
Sep 18, 10:02 EDT
Monitoring - Andrews Hall WiFi will go offline for updates and patching for 10 minutes between 9:55 AM and 10:15 AM.
Sep 18, 09:54 EDT
Sep 17, 2017
Resolved - Upgrade is complete.
Sep 17, 21:32 EDT
Monitoring - WiFi in Andrew's hall will go offline for 15 minutes between 9:15 PM and 9:45 PM for patching and updates. This is to expedite the next stage of testing and progress towards tuning and optimizing the new WiFi across campus.
Sep 17, 21:17 EDT
Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017
Resolved - Maintenance is completed.
Sep 12, 16:30 EDT
Identified - Each of these apartments will go offline during planned upgrades today between 11 am and 5 pm. When a building goes offline it will be offline between 15 and 60 minutes. This will interrupt wired and WiFi connections.
Sep 12, 09:42 EDT