All Systems Operational
Arbor.edu (WPEngine.com) ? Operational
Blackboard (SAU Online) ? Operational
Box Operational
Box Uploads Operational
Box Sync Operational
Box Website Operational
Box Content Preview Operational
Box Mobile Operational
Box Search Operational
CARS / MySAU Portal Operational
MySAU Portal Operational
CARS / Jenzabar CX ? Operational
Email & Calendar (Office 365) ? Operational
HipChat Operational
HipChat Chat services / XMPP Operational
HipChat Client connectivity Operational
HipChat Send message Operational
HipChat Login Operational
HipChat Receive message Operational
Library Journals ? Operational
PebblePad Operational
Salesforce NA37 ? Operational
Sites.Arbor (WPEngine) ? Operational
Zoom Meetings Operational
Voice Phone System Operational
Workspace ? Operational
Internet Connectivity Operational
Battle Creek Site Operational
Gaylord Site Operational
Grand Rapids Site ? Operational
Jackson Site Operational
Kalamazoo Site Operational
Lansing Site Operational
Petosky Site ? Operational
Southfield Site Operational
Spring Arbor Campus Operational
Toledo Site Operational
Traverse City Site ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MySAU Portal Maintenance Mar 10, 21:00-23:00 EST
The MySAU Portal will be unavailable for maintenance on the Retention system.
Posted on Feb 27, 08:56 EST
Past Incidents
Feb 27, 2017
Resolved - Workplace is now working correctly for remote users.
Feb 27, 14:43 EST
Identified - Following the Firewall Migration, Workspace is unavailable. SAU and Merit staff continue to work to resolve this issue.
Feb 26, 08:27 EST
Feb 26, 2017
Completed - The scheduled maintenance has been completed.
Feb 26, 08:20 EST
Verifying - Workspace is working for users who use the Network Connector. If you use Workspace to access a desktop on campus, please contact helpdesk@arbor.edu
Feb 23, 14:27 EST
In progress - Workspace (Barracuda SSL VPN) continues to be inaccessible. SAU and Merit team members are working on restoring the service.
Feb 20, 15:21 EST
Update - The SAU and Merit team is currently troubleshooting connectivity problems with the on-campus Bookstore.
Feb 20, 08:48 EST
Verifying - The MySAU Portal is now accessible for users inside AND outside of the SAU Network. Along with that portal access, full email and Blackboard access is now available. SAU and Merit team members will continue to monitor the network.
Feb 18, 22:13 EST
Update - Email is now accessible inside AND outside of the SAU network on mobile devices and at http://outlook.office365.com. Login with your SAU email address and your SAU password.
Feb 18, 21:45 EST
Update - Blackboard is now accessible everywhere by going to https://sauonline.arbor.edu. Enter your username ONLY and your SAU account password.
Feb 18, 17:28 EST
Update - For users on the SAU network (dorms, offices, etc) the portal is now accessible at https://mysau3.arbor.edu. From the portal, you can access email, Blackboard, PebblePad, and Box.
Feb 18, 13:54 EST
Update - The Merit Support Center is investigating certificate errors that are preventing access to email. Blackboard Support has been contacted about problems logging into Blackboard.
Feb 18, 09:10 EST
Update - The MySAU portal and Blackboard are not allowing users to log in. Some users are experiencing problems accessing email. The team Continues to work on restoring services.
Feb 17, 20:02 EST
Update - The team continues to work on the firewall migration. Updates will be posted later tonight.
Feb 17, 17:19 EST
Update - Due to the firewall migration issues, any assignments for Online courses in Online programs that were due starting at 5 pm on Thursday Feb 17 will now be due on Monday, February 20.

Faculty are encouraged to communicate this to their students and students should not be penalized.

For any program-specific questions, please contact the program directors directly.
Feb 17, 14:03 EST
Update - SAU email continues to be available when accessed on mobile devices.
Feb 17, 12:23 EST
Update - The MySAU Portal and Blackboard are inaccessible as we continue the firewall migration.
Feb 17, 11:17 EST
Update - Phone calls can now be sent and received between SAU campus phones and external phone numbers.
Feb 17, 09:57 EST
Update - Users on main campus and send and receive email to all email addresses.

Users off main campus can send and receive email to all email addresses if they are using either the Outlook program installed on their computer or a mail app on a mobile device.
Feb 17, 08:49 EST
Update - The work to migrate our firewall to Merit Networks is still underway. SAU Team Members and Merit Staff have worked through the night and continue their work in Dietzman Hall.

For users on the SAU network, phone calls can be made to other extensions and the MySAU portal, email, and Blackboard are accessible.

For users NOT on the SAU network, phone calls cannot be made to SAU phone numbers and the MySAU portal, email, and Blackboard are not accessible.
Feb 17, 08:21 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 20:44 EST
Scheduled - The SAU Firewall is being migrated to Merit Networks. This will cause disruption to most SAU Network Services.
Feb 16, 20:43 EST
Feb 25, 2017

No incidents reported.

Feb 24, 2017

No incidents reported.

Feb 22, 2017

No incidents reported.

Feb 21, 2017

No incidents reported.

Feb 19, 2017

No incidents reported.

Feb 16, 2017
Completed - The scheduled maintenance has been completed.
Feb 16, 20:42 EST
Scheduled - The MySAU Portal and CARS will be undergoing scheduled maintenance.
Feb 2, 16:02 EST
Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017

No incidents reported.