SAU Status
Investigating - Information services is investigating delays in printing affecting SAU's main campus and some remote sites.
Jan 19, 13:23 EST
Update - The Help Desk and Admissions switchboards are currently unavailable. Staff have reached out to the phone vendor for support.
Jan 16, 10:43 EST
Update - Phone Calls to the Help Desk are currently getting a busy signal. Staff is investigating
Jan 16, 10:13 EST
Update - Information Services is working with Presidio, our phone vendor, to identify the problem and resolve it.
Dec 14, 09:47 EST
Investigating - Information services is investigating issues with some campus phones. When some calls are answered, there may be a 3 to 5 second delay before the call actually connects. This only affects switchboard phones (i.e. Admissions and Business Office), and does not affect direct calls to the phone's extension.
Dec 11, 11:48 EST
Access Databases / SQL Server   ? Operational
Arbor.edu (WPEngine.com)   ? Operational
Atlassian confluence.atlassian.com   Operational
Blackboard (SAU Online)   ? Operational
Box Operational
Box Uploads   Operational
Box Sync   Operational
Box Website   Operational
Box Content Preview   Operational
Box Mobile   Operational
Box Search   Operational
CARS / MySAU Portal Operational
MySAU Portal   Operational
CARS / Jenzabar CX   ? Operational
Email & Calendar (Office 365)   ? Operational
Feith Document Imaging   Operational
File Server (Main Campus)   ? Operational
HipChat Login & Core Messaging   Operational
Library Journals   ? Operational
PebblePad   Operational
Salesforce NA37   ? Operational
Sites.Arbor (WPEngine)   ? Operational
Zoom Meetings   Operational
Voice Phone System   Degraded Performance
Workspace   ? Operational
Spring Arbor Campus Operational
Internet Connectivity   ? Operational
Printing   Operational
120 Ogle Street Network   Operational
Advancement Building Network   Operational
Andrews Hall Network   Operational
Apartment A Network   Operational
Apartment B Network   Operational
Apartment C Network   Operational
Apartment D Network   Operational
Apartment E Network   Operational
Apartment F Network   Operational
Apartment G Network   Operational
Apartment H Network   Operational
Art Building Network   Operational
CCS House Network   Operational
Dietzman Hall Network   Operational
Fieldhouse Network   Operational
Gainey Hall Network   Operational
HR House Network   Operational
K House's Networks   Operational
Marketing & Communication House Network   Operational
Outdoor Wireless   Operational
Poling Center Network   Operational
Prop Shop Network   Operational
ROTC House Network   Operational
Sayre-DeCan Hall (SDH) Network   Operational
Smith Music Center (SMC)   Operational
Soccer Complex Network   Operational
Student Center Network   Operational
Tennis Complex Network   Operational
Vallor House Network   Operational
Village A Network   Operational
Village B Network   Operational
Village C Network   Operational
Village D Network   Operational
Village E Network   Operational
Village F Network   Operational
Village G Network   Operational
Welcome Center Network   Operational
Whiteman-Gibbs Science Center (WG) Network   Operational
White Library Network   Operational
Battle Creek Site ? Operational
Internet Connectivity   Operational
Printing   Operational
Flint Site ? Operational
Internet Connectivity   Operational
Printing   Operational
Gaylord Site ? Operational
Internet Connectivity   ? Operational
Printing   Operational
Grand Rapids Site ? Operational
Internet Connectivity   ? Operational
Printing   Operational
Jackson Site ? Operational
Printing   Operational
Internet Connectivity   ? Operational
Kalamazoo Site ? Operational
Printing   Operational
Internet Connectivity   ? Operational
Lansing Site ? Operational
Internet Connectivity   ? Operational
Printing   Operational
Petoskey Site ? Operational
Internet Connectivity   ? Operational
Printing   Operational
Southfield Site ? Operational
Internet Connectivity   Operational
Printing   Operational
Toledo Site ? Operational
Internet Connectivity   ? Operational
Printing   Operational
Traverse City Site ? Operational
Internet Connectivity   ? Operational
Printing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2018

No incidents reported today.

Jan 21, 2018

No incidents reported.

Jan 20, 2018

No incidents reported.

Jan 19, 2018
Resolved - The MySAU portal is back online.
Jan 19, 16:09 EST
Investigating - MySAU Portal is currently down. Outlook, Blackboard, and Box still accessible by going directly to website.
Jan 19, 16:04 EST
Resolved - The issue is resolved. If you are still having issues accessing Netflix, please clear your cache and cookies from the browser you are using.
Jan 19, 15:15 EST
Investigating - Netflix website is currently being blocked. Information services is currently working with DNS filter to locate the issue.
Jan 19, 15:04 EST
Resolved - The Blackboard inline grading tool issue has been resolved. Students are able to see instructor annotation notes and instructors are now able to create new annotations on assignments not graded.
Jan 19, 14:46 EST
Update - At 1pm today SAU is going to initiate a forced migration of the Blackboard inline grading tool to try to resolve the incomplete transition of the tool to Box View which was started Wednesday evening. The assignment grading tool will be unavailable for approximately 2 hours during this transition. Everything else in Blackboard should function as normal during this transition.
Jan 19, 12:45 EST
Identified - Blackboard’s inline grading tool is currently unavailable. We are working with Blackboard to resolve this issue. This tool allows instructors to view documents on screen within the grade center and create annotation comments directly on student’s assignment that have been submitted. Currently students are not able to access the annotated comments that instructors have completed on assignments as well.
Jan 18, 17:58 EST
Jan 17, 2018

No incidents reported.

Jan 15, 2018
Resolved - This incident has been resolved.
Jan 15, 12:13 EST
Identified - Information services is working with Merit Networks to investigate unusually high latency with the internet on SAU's main campus.
Jan 15, 11:42 EST
Jan 14, 2018
Resolved - Issue is resolved and connectivity is restored.
Jan 14, 15:16 EST
Investigating - Network outage and SAU Main Campus. Information Services is investigating the issue.
Jan 14, 15:03 EST
Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018
Resolved - This incident has been resolved.
Jan 10, 18:08 EST
Monitoring - Information Services staff has made changes to address the network routing issues.
Jan 9, 09:18 EST
Investigating - Library, Smith Music Center, and the Global Registrar house are currently experiencing degraded network performance.
Jan 9, 09:03 EST
Jan 8, 2018

No incidents reported.