SAU Status
Monitoring - All services have been restored, Information Services is working to identify any remaining issues.
Oct 21, 00:35 EDT
Identified - All services (SAU Portal, SAU Email, SAU Phones, Blackboard, main Campus WiFi and internet, remote site WiFi and internet) are unavailable for maintenance. Services are expected to be restored by midnight tonight. This maintenance is to replace an aging pair of critical routers that are more than 10 years old, which will help prevent future breakages. Some services may be restored sooner than others, but expect the maintenance to take the entire time that is scheduled. Email and Box may continue to function on a mobile device if you have an email application that stores your credentials, or if you have Box Sync setup.
Oct 20, 17:01 EDT
Identified - The Feith issues have been reported to Jenzabar / Feith. We are working with them to identify and resolve the issues,
Oct 18, 13:30 EDT
Monitoring - Workspace is now available
Oct 16, 15:32 EDT
Update - One of three primary servers on SAU main campus has failed hardware. On-site repair is scheduled for tomorrow.
Oct 12, 16:21 EDT
Update - Interruptions to campus WiFi and wired networking are now resolved.
Oct 11, 20:10 EDT
Update - Campus WiFi and wired internet may experience isolated and brief interruptions during maintenance. This will only impact devices that are not already connected to WiFi, or that move from one building to another during the maintenance.
Oct 11, 19:50 EDT
Update - Workspace is currently unavailable
Oct 11, 15:56 EDT
Update - Feith is currently unavailalbe
Oct 11, 14:20 EDT
Update - Feith is now available
Oct 11, 14:02 EDT
Identified - Feith is unavailable
Oct 11, 12:41 EDT
Monitoring - The MySAU Portal is now available
Oct 11, 08:04 EDT
Investigating - The instability from yesterday has returned. The portal is currently unavailable.
Oct 11, 07:40 EDT
Monitoring - CARS, the MySAU Portal and printing should be working correctly. Any data issues should be reported to Chris Blackstone (chris.blackstone@arbor.edu)
Oct 10, 13:01 EDT
Update - Printing is also unavailable on Main Campus
Oct 10, 09:04 EDT
Investigating - The MySAU portal and the CARS system are currently unavailable due to maintenance.
Oct 10, 05:48 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 07:08 EDT
Investigating - Users outside of the SAU Main Campus network are currently unable to log into SAU services. Information Services staff are investigating.
Oct 18, 06:44 EDT
Monitoring - Redundant internet connections to Jackson, Kalamazoo, Lansing, and Battle Creek site are degraded due to equipment damaged by the power outage. This should not impact phone or video cohort connections, but may impact speed for internet access.
Sep 29, 10:48 EDT
Access Databases / SQL Server   ? Operational
Arbor.edu (WPEngine.com)   ? Operational
Blackboard (SAU Online)   ? Operational
Box Operational
Box Uploads   Operational
Box Sync   Operational
Box Website   Operational
Box Content Preview   Operational
Box Mobile   Operational
Box Search   Operational
CARS / MySAU Portal Operational
MySAU Portal   Operational
CARS / Jenzabar CX   ? Operational
Email & Calendar (Office 365)   ? Operational
Feith Document Imaging   Major Outage
File Server (Main Campus)   ? Operational
HipChat Operational
HipChat Chat services / XMPP   Operational
HipChat Client connectivity   Operational
HipChat Send message   Operational
HipChat Login   Operational
HipChat Receive message   Operational
Library Journals   ? Operational
PebblePad   Operational
Salesforce NA37   ? Operational
Sites.Arbor (WPEngine)   ? Operational
Zoom Meetings   Operational
Voice Phone System   Operational
Workspace   ? Operational
Spring Arbor Campus Operational
Internet Connectivity   ? Operational
Printing   Operational
120 Ogle Street Network   Operational
Advancement Building Network   Operational
Andrews Hall Network   Operational
Apartment A Network   Operational
Apartment B Network   Operational
Apartment C Network   Operational
Apartment D Network   Operational
Apartment E Network   Operational
Apartment F Network   Operational
Apartment G Network   Operational
Apartment H Network   Operational
Art Building Network   Operational
CCS House Network   Operational
Dietzman Hall Network   Operational
Fieldhouse Network   Operational
Gainey Hall Network   Operational
HR House Network   Operational
K House's Networks   Operational
Marketing & Communication House Network   Operational
Outdoor Wireless   Operational
Poling Center Network   Operational
Prop Shop Network   Operational
ROTC House Network   Operational
Sayre-DeCan Hall (SDH) Network   Operational
Smith Music Center (SMC)   Operational
Soccer Complex Network   Operational
Student Center Network   Operational
Tennis Complex Network   Operational
Vallor House Network   Operational
Village A Network   Operational
Village B Network   Operational
Village C Network   Operational
Village D Network   Operational
Village E Network   Operational
Village F Network   Operational
Village G Network   Operational
Welcome Center Network   Operational
Whiteman-Gibbs Science Center (WG) Network   Operational
White Library Network   Operational
Battle Creek Site ? Degraded Performance
Internet Connectivity   Degraded Performance
Printing   Operational
Flint Site ? Operational
Internet Connectivity   Operational
Printing   Operational
Gaylord Site ? Operational
Internet Connectivity   ? Operational
Printing   Operational
Grand Rapids Site ? Operational
Internet Connectivity   ? Operational
Printing   Operational
Jackson Site ? Degraded Performance
Printing   Degraded Performance
Internet Connectivity   ? Operational
Kalamazoo Site ? Degraded Performance
Printing   Degraded Performance
Internet Connectivity   ? Operational
Lansing Site ? Degraded Performance
Internet Connectivity   ? Degraded Performance
Printing   Operational
Petoskey Site ? Operational
Internet Connectivity   ? Operational
Printing   Operational
Southfield Site ? Operational
Internet Connectivity   Operational
Printing   Operational
Toledo Site ? Operational
Internet Connectivity   ? Operational
Printing   Operational
Traverse City Site ? Operational
Internet Connectivity   ? Operational
Printing   Operational
Village F Network   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2017
Completed - The scheduled maintenance has been completed.
Oct 21, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 17:00 EDT
Scheduled - On Friday, October 20, ALL SAU computer and network systems will be unavailable from 5 pm to midnight due to critical system maintenance.

During this maintenance window, the 17-year-old core network equipment will be replaced with new equipment as part of the SAU Network Rebuild that is currently underway. This replacement requires taking down our whole network, as the “core” routes ALL network traffic in and out of SAU.

During this outage

The entire SAU main campus computer network will be unavailable
The portal will be unavailable
Blackboard will be unavailable
Email will be available as long as you have it setup on a mobile device or in Outlook and are NOT on main campus
Box will be available as long as you have Box Sync or Box Drive installed on your computer/mobile device and are NOT on main campus
NEW logins into Email, Box, PyraMed, or Blackboard will not work
Oct 11, 13:03 EDT
Oct 20, 2017
Resolved - Connections to all remote sites are restored.
Oct 20, 11:21 EDT
Update - Faulty equipment is scheduled for replacement tomorrow morning.
Oct 19, 16:26 EDT
Identified - Information Services has isolated the problem to vendor equipment failure. We are working with the vendor to restore service. Current sites that are impacted are Jackson, Lansing, Kalamazoo, Southfield, and Battle Creek. Regular internet connections at these sites continue to function, but phones and access to CARS are not functioning.
Oct 19, 13:33 EDT
Investigating - Information services staff is currently investigating interruptions to internet connectivity at multiple remote sites.
Oct 19, 12:00 EDT
Completed - The scheduled maintenance has been completed.
Oct 20, 05:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 05:30 EDT
Scheduled - Login to SAU Systems will be briefly interrupted for required mainteannce
Oct 20, 05:21 EDT
Oct 17, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 11, 2017
Completed - The scheduled maintenance has been completed.
Oct 11, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 17:00 EDT
Scheduled - VirtualLab will be unavailable while necessary VMware software upgrades are performed
Sep 29, 10:50 EDT
Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.