tag:status.arbor.edu,2005:/historySpring Arbor University Status - Incident History2024-03-28T08:51:09-04:00Spring Arbor Universitytag:status.arbor.edu,2005:Incident/203030502024-03-20T08:48:39-04:002024-03-20T08:48:39-04:00Phone Issues<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>08:48</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:22</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>13:26</var> EDT</small><br><strong>Update</strong> - SAU's phone service provider has posted an outage and is working on resolving the issue, we will share an update on when this will be resolved when we learn more.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>13:22</var> EDT</small><br><strong>Investigating</strong> - SAU IT is investigating an outage impacting phone lines on SAU's campus.</p>tag:status.arbor.edu,2005:Incident/200004582024-02-16T11:43:54-05:002024-02-16T11:43:54-05:00White Library Resources (OCLC)<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>11:43</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>09:48</var> EST</small><br><strong>Investigating</strong> - Some resources on the White Library website are currently inaccessible. The Library team is working with our vendor to troubleshoot and restore access.</p>tag:status.arbor.edu,2005:Incident/198678432024-01-31T11:45:45-05:002024-01-31T11:45:45-05:00Oracle system issues<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>11:45</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>11:39</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>10:43</var> EST</small><br><strong>Identified</strong> - Some Oracle websites are inaccessible or not loading properly. SAU IT is investigating and has reported the issue to Oracle. So far we have seen problems with the Financial Aid Portal (SFP) and Oracle CX.</p>tag:status.arbor.edu,2005:Incident/198222652024-01-24T23:02:02-05:002024-01-24T23:02:02-05:00System Maintenance<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>23:02</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>22:03</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>16:18</var> EST</small><br><strong>Scheduled</strong> - Some SAU websites will be unavailable intermittently from 10pm to 11pm on January 24th (tonight) for maintenance. MySAU will be unavailable for about 10 minutes during this outage.</p>tag:status.arbor.edu,2005:Incident/196598392024-01-09T17:45:27-05:002024-01-09T17:45:27-05:00Box Outage<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>17:45</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>14:43</var> EST</small><br><strong>Identified</strong> - Box is reporting an outage that is impacting their services. At this time, some of their systems are not accessible. The most up to date information is available at status.box.com.</p>tag:status.arbor.edu,2005:Incident/194493062023-12-15T12:49:22-05:002023-12-15T12:49:22-05:00Box Outage<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>12:49</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>09:58</var> EST</small><br><strong>Identified</strong> - Box is currently experiencing a major outage, and is aware of the issue and working to resolve it. At this point their website is unavailable, and Box Drive and Box sync are not loading.</p>tag:status.arbor.edu,2005:Incident/193177692023-12-04T14:45:13-05:002023-12-04T14:45:13-05:00CARS issues<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>14:45</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>13:12</var> EST</small><br><strong>Investigating</strong> - SAU IT is investigating an issue that is preventing some staff members from connecting to CARS.</p>tag:status.arbor.edu,2005:Incident/191515472023-11-21T13:01:28-05:002023-11-21T13:01:28-05:00VPN issues<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>13:01</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>10:50</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>09:50</var> EST</small><br><strong>Investigating</strong> - SAU IT is investigating an issue with SAU's VPN that is preventing some people from accessing CARS.</p>tag:status.arbor.edu,2005:Incident/191389072023-11-16T16:15:13-05:002023-11-16T16:15:14-05:00Door access issues<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>16:15</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>11:10</var> EST</small><br><strong>Identified</strong> - SAU IT has identified an issue related to ID cards and door access, currently some students and staff members are not able to swipe into buildings on campus. A workaround is in place that has most of the issues resolved, and we expect the issue to be completely resolved soon. If you are having trouble swiping in still you can email helpdesk@arbor.edu with your ID number to let us know!</p>tag:status.arbor.edu,2005:Incident/191408282023-11-16T14:45:01-05:002023-11-16T14:45:01-05:00Printing issues<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>14:45</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>14:17</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>14:14</var> EST</small><br><strong>Investigating</strong> - SAU IT is investigating an issue that is preventing most people from printing on SAU's campus.</p>tag:status.arbor.edu,2005:Incident/189847072023-11-01T00:05:20-04:002023-11-01T00:05:20-04:00System Maintenance<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>00:05</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>21:20</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>21:19</var> EDT</small><br><strong>Scheduled</strong> - System Maintenance - Some websites and services may be slow or unavailable intermittently from 9:15pm to midnight for maintenance.</p>tag:status.arbor.edu,2005:Incident/188412342023-10-25T13:37:42-04:002023-10-25T13:37:42-04:00Blackboard login issues<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>13:37</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>15:49</var> EDT</small><br><strong>Monitoring</strong> - This issue has been resolved, but if you are still having issues you may need to clear your cache and cookies to resolve the problem permanently.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>10:56</var> EDT</small><br><strong>Identified</strong> - Blackboard is currently inaccessible if you try to login directly to the website at sauonline.arbor.edu, for now Blackboard can only be accessed through the link on the homepage of MySAU after logging into the MySAU homepage.</p>tag:status.arbor.edu,2005:Incident/188331042023-10-18T06:31:27-04:002023-10-18T06:31:27-04:00Internet and System Maintenance<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>06:31</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>05:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>20:06</var> EDT</small><br><strong>Scheduled</strong> - Campus internet and some SAU websites will go offline intermittently for maintenance from 5:30am to 6:30am tomorrow (Wednesday).</p>tag:status.arbor.edu,2005:Incident/184587602023-09-11T07:03:48-04:002023-09-11T07:03:48-04:00Internet Stability issues<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>07:03</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>11:25</var> EDT</small><br><strong>Identified</strong> - Internet and deskphones on SAU's campus currently have some stability issues, and may be less reliable throughout the day today. All issues are expected to be resolved during a maintenance window tomorrow morning starting at 5am.</p>tag:status.arbor.edu,2005:Incident/184587452023-09-10T23:00:28-04:002023-09-10T23:00:28-04:00Internet and System Maintenance<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>Scheduled</strong> - Many SAU systems will only be available intermittently between 5am and 7am September 11th to resolve some intermittent connectivity and internet stability issues on campus. During this time period MySAU, login systems, campus internet, campus phones, and campus WiFi will all be intermittently unavailable.</p>tag:status.arbor.edu,2005:Incident/182666602023-08-25T21:25:22-04:002023-08-25T21:25:22-04:00Power issues on SAU's campus<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>21:25</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>20:46</var> EDT</small><br><strong>Update</strong> - Power has been restored to the Fieldhouse.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>20:18</var> EDT</small><br><strong>Identified</strong> - The power has been restored to more buildings on campus, but it still unavailable in the Fieldhouse, some of the k-houses, and most of the apartments (all apartments will have no internet until power is restored to all the apartment buildings).</p>tag:status.arbor.edu,2005:Incident/182596442023-08-25T20:12:15-04:002023-08-25T20:12:15-04:00Campus power issues<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>20:12</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>10:14</var> EDT</small><br><strong>Update</strong> - Consumers Energy is expecting power to be restored to these locations by 4:15pm today.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>Identified</strong> - Network and WiFi access are unavailable in several buildings due to power outages related to a storm last night. Currently there is no power or network in the Fieldhouse, most of the villages, the apartments, Lowell, the marketing house, the M&D House, the Campus Safety house, and many other khouses.</p>tag:status.arbor.edu,2005:Incident/181655002023-08-25T08:52:32-04:002023-08-25T08:52:32-04:00Network Issues<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>08:52</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>15:01</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>14:50</var> EDT</small><br><strong>Identified</strong> - SAU IT is investigating network issues impacting WiFi on campus and access to MySAU and other websites.</p>tag:status.arbor.edu,2005:Incident/179591872023-08-01T14:02:11-04:002023-08-01T14:02:11-04:00Spring Arbor University App<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>14:02</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>16:42</var> EDT</small><br><strong>Investigating</strong> - The Spring Arbor University App is unavailable for students or faculty members to log into the application. If you are currently logged into the app, you are able to use the system. We are investigating the issue at this point.</p>tag:status.arbor.edu,2005:Incident/178818352023-07-17T17:45:17-04:002023-07-17T17:45:17-04:00Printer Maintenance<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>17:45</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>17:31</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>16:16</var> EDT</small><br><strong>Scheduled</strong> - SAU's printers will be unavailable from 5:30 to 5:45 for routine maintenance.</p>tag:status.arbor.edu,2005:Incident/177020292023-06-30T09:46:54-04:002023-06-30T09:46:54-04:00Office 365 Outage<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>09:46</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>15:14</var> EDT</small><br><strong>Identified</strong> - SAU IT is investigating an outage at Microsoft that is preventing a few people from opening their email through the web version of Outlook. If you receive an error (error message 500) while opening your email in a web browser please let us know by emailing helpdesk@arbor.edu. This outage is impacting people outside SAU as well (https://downdetector.com/status/microsoft-365/)</p>tag:status.arbor.edu,2005:Incident/176258232023-06-19T23:45:18-04:002023-06-19T23:45:18-04:00Login/Website maintenance<p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>23:45</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>22:46</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>22:39</var> EDT</small><br><strong>Scheduled</strong> - SAU's login systems will be offline briefly for maintenance between 10:45 and 11:45pm tongiht (June 19th).</p>tag:status.arbor.edu,2005:Incident/175619982023-06-13T23:00:45-04:002023-06-13T23:00:45-04:00Website/VPN Maintenance<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:47</var> EDT</small><br><strong>Scheduled</strong> - It is possible that VPN access and some internal sites and services may be intermittently unavailable or have slower load times while maintenance is performed tonight between 5pm and midnight. If you are connected to the VPN you may be abruptly disconnected to allow maintenance to be completed.</p>tag:status.arbor.edu,2005:Incident/174481392023-06-01T21:07:24-04:002023-06-01T21:07:24-04:00VPN Maintenance<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>21:07</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>20:45</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>20:34</var> EDT</small><br><strong>Scheduled</strong> - SAU's VPN will be unavailable tonight intermittently for maintenance.</p>tag:status.arbor.edu,2005:Incident/169619822023-04-26T12:19:17-04:002023-04-26T12:19:17-04:00Blackboard Issues<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>12:19</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>12:27</var> EDT</small><br><strong>Update</strong> - This issue is resolved, but some students are still having issues if they use Xfinity or Comcast for their network provider, or if they are using a DNS server that is not up to date. If you are still having issues you can wait up to 24 hours for Comcast or your DNS provider to update settings on their end to resolve this issue, or you can follow the steps in this linked article to instantly resolve your issue. <br /><br />https://www.hellotech.com/guide/for/how-to-change-dns-server-windows-mac</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>09:09</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>08:58</var> EDT</small><br><strong>Identified</strong> - Blackboard is reporting an outage with their website that is preventing some people from logging in, and they are aware of the issue and working on getting this issue resolved.</p>