Information Services continues to work with the phone vendor to identify the source of the 3-5 second delays.
Posted Feb 07, 2018 - 10:48 EST
Update
The Help Desk and Admissions switchboards are currently unavailable. Staff have reached out to the phone vendor for support.
Posted Jan 16, 2018 - 10:43 EST
Update
Phone Calls to the Help Desk are currently getting a busy signal. Staff is investigating
Posted Jan 16, 2018 - 10:13 EST
Update
Information Services is working with Presidio, our phone vendor, to identify the problem and resolve it.
Posted Dec 14, 2017 - 09:47 EST
Investigating
Information services is investigating issues with some campus phones. When some calls are answered, there may be a 3 to 5 second delay before the call actually connects. This only affects switchboard phones (i.e. Admissions and Business Office), and does not affect direct calls to the phone's extension.