Identified - SAU IT is working through several open issues with the phone system at SAU, and it is expected to be a week or two before all of these issues are resolved. First, the voicemail to email integration is down for about half of the staff members that have a phone number. In the mean time voicemails can be checked through the WebEx app or on your desk phone. Second, phone calls that are forwarded from an internal number to an external number will ring through but will not have any audio when the call connects. If you forward your desk phone to a cell phone number this issue will impact you, otherwise you will not notice a problem. Third, WebEx phone calls only work when you are on campus or connected to the VPN. If you are off campus and not connected to the VPN, the call will not connect. SAU IT is working with Cisco to resolve all of these issues.
Nov 07, 2022 - 09:00 EST
Access Databases / SQL Server
?
Operational
Arbor.edu (WPEngine.com)
?
Operational
Atlassian confluence.atlassian.com
Operational
Blackboard (SAU Online)
?
Operational
Box
Operational
Box Sync
Operational
Box Website
Operational
Box Content Preview
Operational
Box Mobile
Operational
Box Search
Operational
CARS / MySAU Portal
Operational
MySAU Portal
Operational
CARS / Jenzabar CX
?
Operational
Email & Calendar (Office 365)
?
Operational
Feith Document Imaging
Operational
File Server (Main Campus)
?
Operational
Help Desk
?
Operational
Library Journals
?
Operational
Sites.Arbor (WPEngine)
?
Operational
Slack
?
Operational
Voice Phone System
?
Operational
Zoom Meetings
Operational
Spring Arbor Campus
Operational
90 days ago
99.99
% uptime
Today
Internet Connectivity
?
Operational
Printing
Operational
120 Ogle Street Network
Operational
Advancement Building Network
Operational
Andrews Hall Network
Operational
Apartment A Network
Operational
Apartment B Network
Operational
Apartment C Network
Operational
Apartment D Network
Operational
Apartment E Network
Operational
Apartment F Network
Operational
Apartment G Network
Operational
Apartment H Network
Operational
Art Building Network
Operational
CCS House Network
Operational
Dietzman Hall Network
Operational
Fieldhouse Network
Operational
Gainey Hall Network
Operational
HR House Network
Operational
K House's Networks
Operational
Lowell Hall Network
Operational
Marketing & Communication House Network
Operational
Outdoor Wireless
Operational
Poling Center Network
Operational
Prop Shop Network
Operational
ROTC House Network
Operational
Sayre-DeCan Hall (SDH) Network
Operational
Smith Music Center (SMC)
Operational
Soccer Complex Network
Operational
Student Center Network
Operational
Tennis Complex Network
Operational
Vallor House Network
Operational
Village A Network
Operational
Village B Network
Operational
Village C Network
Operational
Village D Network
Operational
Village E Network
Operational
Village F Network
Operational
Village G Network
Operational
Welcome Center Network
Operational
Whiteman-Gibbs Science Center (WG) Network
Operational
White Library Network
Operational
Campus Power
?
Operational
90 days ago
99.99
% uptime
Today
Flint Site
?
Operational
Internet Connectivity
Operational
Printing
Operational
Kalamazoo Site
?
Operational
Printing
Operational
Internet Connectivity
?
Operational
Southfield Site
?
Operational
Internet Connectivity
Operational
Printing
Operational
Toledo Site
?
Operational
Internet Connectivity
?
Operational
Printing
Operational
Login services
?
Operational
90 days ago
100.0
% uptime
Today
Oracle ERP
Operational
90 days ago
99.88
% uptime
Today
Oracle ERP
Operational
90 days ago
100.0
% uptime
Today
Student Financial Aid Portal (Oracle SFP)
Operational
90 days ago
99.72
% uptime
Today
Eloqua (Oracle Eloqua)
Operational
90 days ago
100.0
% uptime
Today
Oracle CX
Operational
90 days ago
99.69
% uptime
Today
Oracle CX (dev)
Operational
90 days ago
100.0
% uptime
Today
Paycor HCM
Operational
90 days ago
100.0
% uptime
Today
Raiser's Edge NXT (Blackbaud)
Operational
90 days ago
100.0
% uptime
Today
Webex
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
From 10pm to 6am (Saturday December 3 through Sunday) phones will intermittently be offline and unusable, potentially for a couple hours at a time. During these outage windows SAU's main campus numbers will reroute to a recorded message explaining the nature of the outage, and the campus safety number will route directly to the on-call or working campus safety officer's cell phone. Posted on
Dec 02, 2022 - 11:09 EST
Completed -
The scheduled maintenance has been completed.
Dec 3, 06:01 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 22:00 EST
Scheduled -
From 10pm tonight till 6am tomorrow (Friday December 2 through Saturday morning) and from 10pm to 6am (Saturday December 3 through Sunday) phones will intermittently be offline and unusable, potentially for a couple hours at a time. During these outage windows SAU's main campus numbers will reroute to a recorded message explaining the nature of the outage, and the campus safety number will route directly to the on-call or working campus safety officer's cell phone.
Dec 2, 11:08 EST
Completed -
The scheduled maintenance has been completed.
Dec 3, 00:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 18:00 EST
Scheduled -
Starting at 6pm on December 2, SAU's voicemail systems will be unavailable, but regular phone calls will still connect and work until 10pm tonight. From 10pm tonight till 6am tomorrow (Friday December 2 through Saturday morning) and from 10pm to 6am (Saturday December 3 through Sunday) phones will intermittently be offline and unusable, potentially for a couple hours at a time. During these outage windows SAU's main campus numbers will reroute to a recorded message explaining the nature of the outage, and the campus safety number will route directly to the on-call or working campus safety officer's cell phone.
Dec 2, 11:07 EST
Resolved -
This incident has been resolved.
Nov 23, 11:27 EST
Update -
We are continuing to work on a fix for this issue.
Nov 17, 08:39 EST
Update -
Hello Oracle Cloud User,
Some Student Financial Planning Cloud Services may become unavailable. Customers may receive 500 types error or issues accessing their resources at this time. Rest assured we are focused on resolving the issue as quickly as possible and will continue to provide regular status updates.
We remain committed to your success and apologize for any inconvenience this may cause.
Nov 16, 13:08 EST
Update -
Latest update from Oracle:
Thank you for your patience regarding this unplanned outage. Cloud Operations and networking teams are working to restore service as quickly as possible. We are also aware that some customers are experiencing intermittent access and performance issues as well. Additional information will be provided as quickly as possible.
Regards, Oracle Cloud Support
Nov 16, 12:45 EST
Identified -
Oracle support has confirmed that their operations team is aware of the issue and working to repair it, and they do not have an ETA on repairs yet. Any updates we receive will be posted here.
Nov 16, 11:08 EST
Investigating -
We are currently investigating this issue.
Nov 16, 10:48 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 16, 10:27 EST
Identified -
SAU IT is investigating an outage with the Oracle CX platform.
Nov 16, 10:12 EST