The University Help Desk serves as the primary point of contact for all IT incident reporting and request resolution.
Hours:
Sunday: 4-8pm
Monday-Thursday: 8am-8pm
Friday- 8am-5pm
Saturday- Closed
Contact:
helpdesk@arbor.edu (24/7)
517-750-1234
http://mysupport.arbor.edu
Operational
Library Journals
Hosted EZProxy at http://www.oclc.org/support/systemalerts.en.html
Operational
Sites.Arbor (WPEngine)
https://wpenginestatus.com
Operational
Slack
Slack IM System
Operational
Voice Phone System
Some individuals are reporting intermittent issues transferring calls to other numbers.
Operational
Zoom Meetings
Operational
Spring Arbor Campus
Operational
90 days ago
100.0
% uptime
Today
Internet Connectivity
Merit-provided
Operational
Printing
Operational
120 Ogle Street Network
Operational
Advancement Building Network
Operational
Andrews Hall Network
Operational
Apartment A Network
Operational
Apartment B Network
Operational
Apartment C Network
Operational
Apartment D Network
Operational
Apartment E Network
Operational
Apartment F Network
Operational
Apartment G Network
Operational
Apartment H Network
Operational
Art Building Network
Operational
CCS House Network
Operational
Dietzman Hall Network
Operational
Fieldhouse Network
Operational
Gainey Hall Network
Operational
HR House Network
Operational
K House's Networks
Operational
Lowell Hall Network
Operational
Marketing & Communication House Network
Operational
Outdoor Wireless
Operational
Poling Center Network
Operational
Prop Shop Network
Operational
ROTC House Network
Operational
Sayre-DeCan Hall (SDH) Network
Operational
Smith Music Center (SMC)
Operational
Soccer Complex Network
Operational
Student Center Network
Operational
Tennis Complex Network
Operational
Vallor House Network
Operational
Village A Network
Operational
Village B Network
Operational
Village C Network
Operational
Village D Network
Operational
Village E Network
Operational
Village F Network
Operational
Village G Network
Operational
Welcome Center Network
Operational
Whiteman-Gibbs Science Center (WG) Network
Operational
White Library Network
Operational
Campus Power
Campus Power
Operational
90 days ago
100.0
% uptime
Today
Flint Site
5406 Gateway Centre Dr. Suite A
Flint, MI 48507
Phone: 810.234.0658
Fax: 810.234.3090
Email: flint@arbor.edu
Operational
Internet Connectivity
Operational
Printing
Operational
Kalamazoo Site
950 Trade Centre Way, Suite 300
Portage, MI 49002
Phone: 800.968.0011, ext. 4075 | 269.585.1160
Email: kalamazoo@arbor.edu
Operational
Printing
Operational
Internet Connectivity
Spectrum (internet) and Telnet (T1 for phones and CARS)
Operational
Southfield Site
26200 Lahser Rd., Suite 100
Southfield, MI 48033
Phone: 800.968.0011, ext. 4125 | 248.223.1591
Fax: 517.750.6955
Email: southfield@arbor.edu
Operational
Internet Connectivity
Operational
Printing
Operational
Toledo Site
7777 Lewis Ave
Temperance, MI 48182
Phone: 800.968.0011, ext. 4150 | 734.854.6100
Operational
Internet Connectivity
Telesystem
Operational
Printing
Operational
Login services
Login services for accessing MySAU, Blackboard, email, and other services.
Operational
90 days ago
100.0
% uptime
Today
Oracle ERP
Operational
90 days ago
100.0
% uptime
Today
Oracle ERP
Operational
90 days ago
100.0
% uptime
Today
Student Financial Aid Portal (Oracle SFP)
Operational
90 days ago
100.0
% uptime
Today
Eloqua (Oracle Eloqua)
Operational
90 days ago
100.0
% uptime
Today
Oracle CX
Operational
90 days ago
100.0
% uptime
Today
Oracle CX (dev)
Operational
90 days ago
100.0
% uptime
Today
Paycor HCM
Operational
90 days ago
100.0
% uptime
Today
Raiser's Edge NXT (Blackbaud)
Operational
90 days ago
100.0
% uptime
Today
Webex
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Sep 11, 07:03 EDT
Identified -
Internet and deskphones on SAU's campus currently have some stability issues, and may be less reliable throughout the day today. All issues are expected to be resolved during a maintenance window tomorrow morning starting at 5am.
Sep 10, 11:25 EDT
Completed -
The scheduled maintenance has been completed.
Sep 10, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:01 EDT
Scheduled -
Many SAU systems will only be available intermittently between 5am and 7am September 11th to resolve some intermittent connectivity and internet stability issues on campus. During this time period MySAU, login systems, campus internet, campus phones, and campus WiFi will all be intermittently unavailable.
Sep 11, 05:00 EDT