Helpdesk Ticket system

Incident Report for Spring Arbor University

Resolved

All Helpdesk ticket function restored.

Posted Jun 11, 2020 - 11:02 EDT

Monitoring

Our provider has restored services to the helpdesk ticket system. The processes seem a little slow but stable. IT will continue to monitor the function.

Posted Jun 11, 2020 - 09:44 EDT

Identified

The issue with helpdesk ticket system is on our vendors end. They are currently working to restore services.

Posted Jun 11, 2020 - 09:32 EDT

Investigating

We are looking into the helpdesk ticket system. It appears that our provider is experiencing an outage. Phone systems are still operational.

Posted Jun 11, 2020 - 08:22 EDT

This incident affected: Help Desk.